At Twiztology Hair Extensions, we prioritize customer satisfaction and the quality of our products. Due to the intimate and personal nature of our hair extensions, all sales are final; we do not accept returns or exchanges.

However, if you receive a product that is incorrect or defective due to an error on our part, please contact us directly at info@twiztology.com. We are committed to resolving such issues promptly to ensure your satisfaction.

We offer shipping through the United States Postal Service (USPS). Standard Shipping and processing time is 5-7 business days.

Please note, Twiztology, LLC. is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier to the shipping address provided at checkout. In such cases, we recommend contacting the carrier directly with tracking details provided in shipping confirmation email for package investigation on confirmed delivery orders. All USPS orders include $50 insurance.

For any further questions or assistance, feel free to reach out to us by clicking here ‘Contact Us’